Frequently Asked Questions
1. What makes the Eros Ottoman unique?
The Eros Ottoman is unique due to its handcrafted nature, premium cowhide upholstery, and customizable options. Each piece is made to order, ensuring no two ottomans are exactly alike. You can personalize the dimensions and cowhide color to match your interior decor.
2. How do I care for my cowhide ottoman?
Caring for your cowhide ottoman is simple. Regularly dust and vacuum the surface to remove dirt and debris. For spills, gently blot the area with a clean, dry cloth. Avoid using harsh chemicals or soaking the cowhide, as this can damage the material. If needed, use a damp cloth with mild soap for spot cleaning.
3. Can I choose the color and pattern of the cowhide?
Yes, you can choose from a variety of cowhide colors and patterns. Since cowhide is a natural material, each piece will have unique markings and variations, adding to the individuality of your ottoman. During the customization process, we will work with you to select the perfect hide for your piece.
4. What customization options are available?
The Eros Ottoman offers several customization options, including dimensions and cowhide color and pattern. Whether you prefer a sleek, modern look or a more rustic charm, we can tailor the ottoman to fit your specific aesthetic and functional requirements.
5. How long does it take to receive my custom ottoman?
The production time for a custom Eros Ottoman typically ranges from 4 to 6 weeks, depending on the complexity of the customization and our current workload. Once your order is ready, we will arrange for shipping and provide you with tracking information.
6. Is the ottoman frame durable?
Yes, the Eros Ottoman features a durable wooden frame designed for longevity and stability. We use high-quality materials and construction techniques to ensure that your ottoman can withstand daily use and remain a beautiful addition to your home for years to come.
7. What if I have specific design requirements?
We welcome specific design requirements and are happy to discuss your ideas. Our goal is to create a piece that perfectly matches your vision. Please contact us with your specifications, and we will work with you to make your dream ottoman a reality.
8. Can I return or exchange my custom ottoman?
Due to the personalized nature of custom orders, we do not accept returns or exchanges unless the item arrives damaged or defective. If there is an issue with your ottoman, please contact us within 7 days of receipt, and we will work to resolve the problem promptly.
9. How can I place an order?
To place an order for a custom Eros Ottoman, visit our website and navigate to the product page. Select your desired customization options and add the ottoman to your cart. Follow the checkout process to complete your purchase. If you have any questions or need assistance, please contact our customer service team.
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