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CUSTOMER'S OWN MATERIAL (COM)

At Lousso Designs, we understand that each project is unique, and sometimes you may want to incorporate your own personal touch or specific materials into the final product. That’s where Customer’s Own Materials (COMs) come in.

COM refers to any fabric, trim, fringe, or other decorative materials that clients provide for use in their custom furniture or upholstery projects. Whether you're a design firm with a specific vision, a restauraneur looking to match existing decor, or a homeowner wanting to add a personal touch, sending in your own materials allows you to achieve a truly custom look.

WHAT CAN BE SENT AS COMS?

Here’s a list of commonly sent items to Lousso Designs:

  • Fabric: Upholstery-grade fabric for cushions, pillows, sofas, chairs, and more.

  • Trim: Decorative trims like braids, ribbons, and borders to enhance edges and seams.

  • Fringe: Tassels, bullion, or other types of fringe to add texture and sophistication.

  • Piping/Cording: Custom welts or piping to create a polished look.

  • Other Decorative Materials: Items like buttons or appliqués that complement your project.

Fabric in Rolls
Package labeling

STEP 1: LABEL MATERIALS CLEARLY

Proper labeling ensures that your materials are matched accurately to your project. Please include the following information on all materials:

  • Design Firm:  [Your Design Firm’s Name]

  • Project Sidemark: [Project Identifier]

  • Project Item: [e.g., Sofa, Chair, Pillow, etc.]

Example Label
Design Firm: Coastal Interiors
Project Sidemark: Beach House Living Room
Project Item: Accent Chair

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STEP 2: SHIPPING ADDRESS

Send all materials to:

Lousso Designs

480 Neponset st,

Building 12a,

Canton, MA, 02021

Once shipped, email the tracking information to info@loussodesigns.com to ensure a smooth and timely process. Proper labeling and secure packaging are essential to protect your materials during transit.

We appreciate your attention to these details!

Movers Carrying Shelving Unit

IMPORTANT NOTES

  • Manual Processing: Every shipment is manually received into our facility by a dedicated team member. Proper labeling ensures that we can accurately track your materials and integrate them seamlessly into your project.

  • Impact of Mislabeling: Mislabeling or incomplete labeling can result in lost materials or delays in project timelines. Please take care to follow the labeling guidelines provided.

  • Material Specifications: Ensure all materials meet the required specifications (e.g., fabric yardage, durability grade, width) outlined in your project details. If you’re uncertain, feel free to contact us for guidance before shipping.

  • All Materials Must Be Received: Projects do not enter the production queue until we have received all materials listed for the project.

  • Shipping Timeline: To avoid delays, please ship materials well in advance of any deadlines or target completion dates.

  • Notification of Issues: If we encounter any issues with the materials (e.g., insufficient yardage, damage upon arrival), we will notify you immediately to discuss next steps.

  • Project Changes: If your project details change after shipping materials, please contact us at info@loussodesigns.com as soon as possible to update your project requirements.

Thank you for helping us maintain a smooth and efficient process. We look forward to collaborating together on your project!

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REQUEST AN ESTIMATE

RECEIVE A RESPONSE IN 24H OR LESS

Client Type
Residential
Interior Designer
Commercial
Pick-up / Delivery Needed
Yes
No

GET IN TOUCH

📞    (781)-444-0224
✉️    Info@LoussoDesigns.com
⏰     Monday - Friday 8:00am - 4:30pm


Boston Showroom
148 Dorchester Ave,
Boston, Ma, 02127


Canton Workroom
480 Neponset St, Building 12A
Canton, Ma, 02021

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